Process Vs Procedure. What is the Difference? #processmanagement #itservicemanagement
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YouTubeNavvia
Process Vs Procedure. What is the Difference? #processmanagement #itservicemanagement
Many times, when I ask for a process, I end up getting a procedure. So, what is the difference between a process and a procedure? A process describes what, while a procedure describes how. A process step may say, “agent opens a case,” while the procedure would provide detailed instructions on how to go about it. A process is technology ...
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